FAQ's

Q: Is my Dricast reusable waterproof cover NZ made?
A: All our products are proudly designed, tested and made in NZ. 100% of the manufacturing, marketing, sales and distribution is undertaken in New Zealand by New Zealand owned and operated businesses.

Q: Can I use this cover for swimming?
A: Yes, our cast covers provide waterproof protection for up to 20 minutes, so you can safely enjoy short swimming sessions or hydrotherapy.

Q: How and when will I receive my Dricast waterproof cast cover?
A: Shipping is via Courier. This is included in the cost for all NZ orders. For most non rural areas it should reach you within 1-2 business days. Rural can take a bit longer (via NZ Post). Overseas orders are also couriered. An additional flat fee is added on checkout for shipping overseas.

Q: How long can I use the Dricast waterproof cast cover for?
A: It is recommended that you only use your cover for approx. 15-20 minutes at a time. Any longer and potentially condensation from use/sweat could build up and cause dampness and negate the purpose of the cover.
Longevity – Overall your Dricast cover if used and stored correctly will last several years. Being natural latex rubber it will breakdown naturally over time particularly if exposed to light sources.

Q: Will ACC or my health insurance pay for reimburse my cover?
A: If your cast or injury was the result of an accident and ACC is covering your treatment, then in most cases ACC could also cover your Dricast waterproof cast cover. You will however need to ask your ACC case manager and they will provide you with the process for doing so. 

Q: How water resistant is my Dricast waterproof cast cover?
A: Your Dricast Cover is totally waterproof if used correctly and the fitting instructions are followed. Because of its patented seal, water cannot penetrate into the cover and will keep your cast, bandage or wound completely dry.

Q: What activities does the Dricast waterproof cast cover allow me to undertake?
A: You can bathe, shower, swim or undertake hydrotherapy to aid in rehabilitation.

Q: How durable is my Dricast waterproof cast cover?
A: If used properly and the fitting instructions are followed it is durable enough to be used in almost all indoor situations.
The arm model can also easily be used in outdoor situations. However extreme care should be taken with the leg covers in outdoor situations to not walk on them. Walking on the cover could cause the cover to puncture. The leg models are recommended more for outdoor pool use (fit at the pool edge) as opposed to in the ocean where you will be required to walk on a sandy/rocky base that could easily puncture the cover.

Q: Is it safe for kids and adults?
A: Absolutely. Our covers are designed for all ages, from children to adults, and fit comfortably without slipping.

Q: How do I clean and store the cover?
A: Simply rinse with warm water after use and let it air dry. Store in a cool, dry place to maintain its quality.

Q: What if I have a problem or a question?
A: Phone us on + 64 274 954 758 between 9am - 5 pm Mon to Fri NZST. We will be happy to offer assistance. If you call outside of office hours please leave a message and we guarantee to return your call.